Operational Excellence
With Oriental Merchant’s well-established business and warehouse management systems, we always ensure the accurate and timely arrival of stock which allows our customers to build trust and confidence with us.
Customer Experience
Oriental Merchant puts customer experience as top priority. We aim to provide professional and respectful services to make every experience a fantastic one. We believe partnership is a two-way relationship that is mutually beneficial to both parties.
Ethical Compliance
Oriental Merchant is committed to maintaining its organizational integrity. From assuring legal and product compliance with our in-house legal and quality assurance teams, promoting honest and ethical conduct to maintaining a safe and harmonious workplace for our colleagues, Oriental Merchant will always and only do what is right.
Winning Go-To-Market Strategy
Oriental Merchant has an unwavering interest in our partners’ business goals. With our market agility, strong financial position and wide distribution network, we can always identify and capitalise on the changing market trends to help our partners grow strategically across both ethnic and mainstream markets.
Diverse Portfolio
Through our global sourcing capabilities, we are able to deliver a robust mix of products which allows us to educate consumers and to demystify authentic Asian cuisines.
